LaunchPilot Terms of Service
These Terms of Service ("Terms") govern your use of LaunchPilot ("the Service"), available at launch-pilot.launch-x.de. By creating an account or using the Service, you agree to these Terms.
1. Parties
The Service is operated by LaunchX GmbH ("we", "us", "operator"), registered in Germany. Full company details are listed in our Imprint. "You" or "User" means any natural or legal person who has registered an account with the Service.
2. Service description
LaunchPilot is a multi-tenant social media management platform. After registering an account you can connect your own accounts on supported social platforms (currently TikTok, Meta/Instagram, LinkedIn, YouTube, Threads, X) via OAuth, draft posts in our composer, schedule them, and publish them to your connected accounts. The Service acts purely as a publishing tool on your behalf. We do not own, endorse or moderate the content you publish.
3. Account registration
You must provide accurate and complete registration information and keep it up to date. You are responsible for safeguarding your password and for any activity on your account. You must be at least 16 years old to use the Service. If you create an account on behalf of an organisation, you confirm that you are authorised to bind that organisation to these Terms.
4. User obligations
You agree to:
- Provide accurate registration information.
- Publish only content you have the legal right to publish, including in particular all rights to text, images, audio and video.
- Comply with each connected platform's own terms of service and community guidelines. This includes, without limitation, TikTok's Terms of Service and Community Guidelines, Meta's Terms of Use and Community Standards, LinkedIn's User Agreement and Professional Community Policies, Google's YouTube Terms of Service and Community Guidelines, and X's Terms of Service.
- Not use the Service to publish spam, illegal content, content that infringes third-party rights, content that incites violence or hatred, or any content prohibited by the connected platforms or by applicable law.
- Not abuse the Service — including, but not limited to, automating the Service in ways that contravene the rate limits or terms of the connected platforms, attempting to bypass access controls, or using the Service to harass others.
- Not interfere with the integrity or performance of the Service or attempt to gain unauthorised access to it.
5. Platform-specific terms
By using the integration with any social platform offered by the Service, you acknowledge that you are bound by that platform's own terms of service and policies in addition to these Terms. Specifically:
- By using the TikTok integration, you acknowledge you are bound by TikTok's Terms of Service and Community Guidelines.
- By using the Instagram and Threads integration, you acknowledge you are bound by Meta's Terms of Use.
- By using the LinkedIn integration, you acknowledge you are bound by LinkedIn's User Agreement.
- By using the YouTube integration, you acknowledge you are bound by the YouTube Terms of Service and consent to the use of YouTube's API Services governed by the Google Privacy Policy. You may revoke our access at any time via your Google account's security settings.
- By using the X integration, you acknowledge you are bound by X's Terms of Service.
Violations of a connected platform's terms are your sole responsibility. If a platform suspends, restricts or terminates your account as a result, we are not liable.
6. Intellectual property
You retain all rights, title and interest in and to the content you upload and publish via the Service. You grant us a limited, non-exclusive, royalty-free licence to host, copy, transmit and display that content solely for the purpose of operating the Service (in particular: storing your drafts, hosting your media for the duration required to deliver it to a connected platform, and transmitting it to the platforms you select).
7. Account suspension
We may suspend or terminate your account if:
- you violate these Terms or applicable law;
- you abuse the Service;
- your activity creates a risk of suspension or sanction for our integration with a connected platform (for example: repeated API violations on TikTok that risk our developer-app access).
Except for cases of severe abuse or immediate risk to the Service, we will give written notice and a reasonable opportunity to remedy the issue before suspension or termination.
8. Service availability
We use commercially reasonable efforts to keep the Service available, but we do not guarantee uninterrupted service. Maintenance windows, third-party platform outages, software defects and force-majeure events may temporarily affect availability. No uptime service level agreement (SLA) applies unless separately agreed in writing.
9. Limitation of liability
To the extent permitted by German law:
- We are liable without limitation for damages caused by intent or gross negligence, and for damages resulting from injury to life, body or health.
- For ordinary negligence we are liable only for breach of a material contractual obligation (an obligation the fulfilment of which is essential to the proper performance of the contract and on the observance of which you regularly rely), and only up to the foreseeable damage typical for this type of contract.
- Beyond the above, our liability for ordinary negligence is excluded.
- We are not liable for the acts or omissions of the connected platforms, including but not limited to suspension, deletion or restriction of your platform accounts by those platforms.
- We do not warrant that the Service or any feature will be error-free, uninterrupted or meet your specific requirements.
The statutory rights of consumers under German law remain unaffected.
10. Termination
Termination by you. You may terminate your account at any time via the account-settings page (account deletion). Termination is effective immediately.
Termination by us. We may terminate your account in accordance with § 7 (Account suspension) above, or for cause where you materially breach these Terms and fail to remedy within a reasonable period after notice.
Effects of termination. Upon termination: OAuth tokens for connected platforms are revoked; scheduled posts are cancelled; account data is deleted within 30 days, subject to the statutory retention obligations described in our Privacy Policy.
11. Fees and billing
If a paid plan is offered and you subscribe to it, the applicable fees, billing cycle and refund policy will be set out at the point of subscription and form part of these Terms by reference. Free-tier usage is offered without payment but may be subject to usage limits described in the Service. We may change pricing for future billing cycles with at least 30 days' notice by email.
12. Changes to these Terms
We may amend these Terms from time to time. Material changes will be communicated to registered users by email at least 30 days in advance of taking effect. If you do not agree to the changes, you may terminate your account before they take effect; continued use after the effective date constitutes acceptance.
13. Applicable law and jurisdiction
These Terms are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory consumer-protection provisions of the country in which you have your habitual residence remain unaffected.
For users who are merchants (Kaufleute), legal persons under public law or special funds under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is the registered seat of LaunchX GmbH. For all other users, statutory rules on jurisdiction apply.
14. Consumer dispute resolution
The European Commission provides a platform for online dispute resolution available at https://ec.europa.eu/consumers/odr. We are not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle) within the meaning of § 36 VSBG.
15. Severability
If any provision of these Terms is or becomes invalid or unenforceable, the remaining provisions remain in full force. The invalid provision will be replaced by a valid provision that comes as close as possible to the economic intent of the original.